Just a great bunch of folks. Brought my Bea in to see if they could groom her. She's a old, blind, deaf, Shih Tzu that becomes very excited when touched around the face. She'll let you know her teeth still work. There were 5 employees that were interested in her case. They were sincerely concerned that they could groom her without stressing the old girl out. Bea turned out great and I'm sure it wasn't easy cleaning her face and the area around her eyes that weep and build up junk. I had tried 4 other groomers that within 5 minutes, didn't want her back. They're groomers and than they're folks that really care about your pet. These folks are the real deal. I was ready to give up trying to find someone to clean her. Thank Goodness for these wonderful folks. Reasonable price also!